Help Center

FAQ — ThatBlanket
Help center

Frequently asked
questions

Everything you need to know about ordering, creating, and caring for your custom photo blanket.

Ordering & customization
How do I create a custom photo blanket? +

It takes just a few minutes. Choose your blanket style, upload your photos, add any custom text, preview your design, then checkout. You'll see a real-time preview before you order — the preview is exactly what you'll receive.

Need help? Our team is available by email and live chat.

How many photos can I add? +
  • Single photo: One large photo filling the entire blanket
  • Photo collage: 2–9 photos in various layouts
  • Star map: One photo plus a custom star constellation
  • Personalized text: Optional photo plus custom text and designs
Can I preview my blanket before ordering? +

Yes. The customizer shows a real-time preview as you build. You can zoom in to check photo quality and text, and make unlimited changes before placing your order. Want extra reassurance? Reach out and we'll send a digital proof before printing.

Photo requirements & quality
What photo quality do I need for the best results? +
  • File size: At least 1 MB per photo — 3–5 MB recommended
  • Resolution: 1,500 × 1,500 px minimum, 2,400+ ideal
  • Format: JPG or PNG
  • Source: Original photos from your camera or phone, not screenshots

Quick test: zoom in on the photo on your phone. If it looks sharp when zoomed, it'll print beautifully.

Can I use old photos or photos from my phone? +

Phone photos work great — any smartphone from 2017 or newer (iPhone 8+, Samsung Galaxy S8+, or similar) takes high-resolution photos that print beautifully.

Old physical photos are welcome too. For best results, scan at 600 DPI or higher on a flatbed scanner. We can work with faded prints, creases, and minor damage.

What if I'm not sure my photos are good enough? +

Send them to support@thatblanket.co and we'll give you honest feedback within 24 hours — which photos will print beautifully, which might need adjustments, and why. Free, no commitment required.

Shipping & delivery
How long does it take to receive my blanket? +
2–3
Production
business days to print & QC
3–5
Shipping
business days in transit
5–8
Total
business days, door to door

We print and quality-check your blanket in 2–3 business days, then hand it off to USPS, UPS, or FedEx. Transit takes another 3–5 business days — so plan for up to 8 business days total from order to delivery. You'll receive a tracking number by email the moment it ships.

Need it sooner? Expedited shipping and rush production are available at checkout.

Do you offer free shipping? +

Yes — always. Every order ships free with no minimum and no promo code required.

Can I track my order? +

Yes. Once your blanket ships you'll receive an email with a tracking number and direct link. You can also log into your ThatBlanket.co account and check Order History any time. While we're printing, your status will show Processing — that's normal.

Quality, care & returns
How do I wash and care for my blanket? +

Washing: Machine wash cold on a gentle cycle with like colors. Use mild detergent — no bleach or fabric softener. Turn inside out to protect the print.

Drying: Tumble dry on low heat and remove promptly. Air drying works great too. Don't iron directly on the printed side.

With proper care, colors won't fade, crack, or peel — guaranteed.

What if I'm not satisfied with my blanket? +

We stand behind every order with a 100% satisfaction guarantee. If there's a print quality issue, manufacturing defect, shipping damage, or the blanket doesn't match your approved preview, we'll remake it at no charge or issue a full refund. Contact us within 30 days of receiving your order.

Because every blanket is made to order, we can't accept returns for buyer's remorse — that's why we give you a detailed preview before we ever start printing.

What materials are the blankets made from? +

Fleece ($45+): Silky-soft, lightweight fleece (275 GSM). Single-sided print with fleece backing — breathable and perfect for year-round use.

Sherpa ($55+): Ultra-plush sherpa fleece (350 GSM). Printed front with a fluffy sherpa backing — extra warm and cloud-like.

Both use dye-sublimation printing for vivid, fade-resistant color. Machine washable and dryer safe.

What sizes do you offer? +
  • 30" × 40" — Baby/crib: Perfect for cribs, strollers, and travel
  • 50" × 60" — Throw (most popular): The sweet spot for couches, gifting, and showcasing photos
  • 60" × 80" — Full/queen: Great for beds, outdoor events, or when you want photos to be larger

Not sure? The 50" × 60" throw is our most-ordered size and works beautifully for almost any use.

Still have questions?

Our team is happy to help — and we respond fast.

Email us

Detailed answers within 24 hours — usually much faster.

Send email

Live chat

Chat with us in real time for instant answers.

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