FAQ

Frequently Asked Questions | Custom Photo Blankets | ThatBlanket.co

Frequently Asked Questions

Everything you need to know about ordering, creating, and caring for your custom photo blankets

🛒

Ordering & Customization

How do I create a custom photo blanket? +

Creating your custom photo blanket is easy and takes just a few minutes:

  • Step 1: Browse our collection and choose your blanket style (single photo, photo collage, personalized text, etc.)
  • Step 2: Upload your high-quality photos directly on the product page
  • Step 3: Add custom text, choose fonts, and select colors
  • Step 4: Preview your design to make sure everything looks perfect
  • Step 5: Add to cart and checkout - we'll handle the rest!

You'll see a real-time preview of exactly how your blanket will look before you order. Need help? Our customer service team is available via chat, email, or phone.

How many photos can I add to my blanket? +

It depends on which blanket design you choose:

  • Single Photo Blankets: One large photo that covers the entire blanket
  • Photo Collage Blankets: Choose from 2, 3, 4, 5, 6, 7, 8, or 9 photos in various layouts
  • Star Map Blankets: One photo plus custom star constellation
  • Personalized Text Blankets: Optional photo plus custom text and designs

Each layout is designed to showcase your photos beautifully. Browse our photo blankets collection to see which option works best for your needs.

Can I preview my blanket before ordering? +

Yes! Our customizer shows you a real-time preview of exactly how your blanket will look. You can:

  • See your uploaded photos in the layout
  • View your custom text with chosen fonts and colors
  • Zoom in to check photo quality and text spelling
  • Make unlimited changes before ordering

The preview you see is exactly what you'll receive. If you'd like additional verification before we print, contact our team and we can send you a digital proof.

📸

Photo Requirements & Quality

What photo quality do I need for the best results? +

For the best print quality, your photos should meet these requirements:

  • File size: At least 1MB per photo (3-5MB recommended)
  • Resolution: 1500 x 1500 pixels minimum (2400+ ideal)
  • Format: JPG or PNG files
  • Quality: Clear, in-focus, well-lit photos
  • Source: Original photos from your camera or phone (not screenshots)

Quick test: Zoom in on the photo on your phone. If it looks clear when zoomed, it will print beautifully!

For complete guidelines and tips, visit our Photo Requirements page.

Can I use old photos or photos from my phone? +

Phone photos: Yes! Modern smartphones (iPhone 8+, Samsung Galaxy S8+, or any phone from 2017 or newer) take excellent high-resolution photos that print beautifully.

Old physical photos: Absolutely! We love helping preserve precious memories. For best results:

  • Scan the original photo at 600 DPI or higher
  • Use a flatbed scanner (not a document feeder)
  • Or take a high-quality photo of the photo in good lighting
  • Consider professional scanning services for very precious or fragile photos

We can work with faded photos, creases, and minor damage. While we can't repair damage, the photo can still create a beautiful, meaningful blanket.

What if I'm not sure my photos are good enough? +

We're here to help! Send your photos to support@thatblanket.co and we'll give you honest feedback within 24 hours.

We'll tell you:

  • ✓ Which photos will print beautifully
  • ⚠️ Which photos might need adjustments
  • ✗ Which photos won't work well (and why)
  • 💡 Suggestions for alternatives or improvements

This free service ensures you're completely confident before ordering. We want you to love your blanket!

🚚

Shipping & Delivery

How long does it take to receive my custom blanket? +

Total time: 7-12 business days from order to delivery

Production time: 3-5 business days

  • Your design is printed using advanced dye-sublimation technology
  • Each blanket undergoes quality control inspection
  • Carefully packaged to prevent damage

Shipping time: 5-7 business days

  • Standard shipping via USPS, UPS, or FedEx
  • Tracking number emailed automatically when shipped
  • Free shipping on orders over $75

Need it faster? Expedited shipping (3-5 days) and rush production options are available at checkout.

Do you offer free shipping? +

Yes! We offer free standard shipping on all orders over $75.

For orders under $75:

  • Standard shipping: $7.95
  • Expedited shipping: $14.95
  • Rush shipping: $24.95

Pro tip: Order multiple blankets or add other products to reach the $75 threshold and get free shipping!

Can I track my order? +

Absolutely! Here's how to track your custom blanket:

Automatic tracking: Once your blanket ships, you'll receive an email with your tracking number and a direct link to track your package.

Manual tracking:

  • Log into your ThatBlanket.co account
  • Go to "Order History"
  • Click on your order to see tracking details

During production: Your order status will show "Processing" while we create your blanket. This typically takes 3-5 business days.

Questions about your order? Contact us at support@thatblanket.co with your order number.

🧺

Quality, Care & Returns

How do I wash and care for my custom blanket? +

Your custom blanket is designed for everyday use and easy care:

Washing:

  • Machine wash cold with like colors
  • Use mild detergent (avoid bleach or fabric softener)
  • Gentle cycle recommended
  • Turn inside out to protect the print

Drying:

  • Tumble dry on low heat
  • Remove promptly to prevent wrinkles
  • Air drying works great too
  • Do not iron directly on the printed side

The result: Your blanket will stay soft, and the colors won't fade, crack, or peel - we guarantee it!

What if I'm not satisfied with my blanket? +

We offer a 100% satisfaction guarantee. If you're not completely happy with your custom blanket, we'll make it right.

Our guarantee covers:

  • Print quality issues (fading, poor color, blurriness)
  • Manufacturing defects (stitching, material flaws)
  • Damage during shipping
  • Blanket doesn't match your approved preview

What we'll do:

  • Remake your blanket at no charge, or
  • Provide a full refund

Timeframe: Contact us within 30 days of receiving your blanket.

Please note: Due to the custom nature of our products, we cannot accept returns for buyer's remorse (wrong photos uploaded, didn't like the design choice, etc.). That's why we provide a detailed preview before production!

What materials are the blankets made from? +

We offer two premium material options:

Fleece Blankets ($45+):

  • Silky-soft, lightweight fleece (275 GSM)
  • Single-sided print with fleece backing
  • Perfect for year-round use
  • Breathable and cozy

Sherpa Blankets ($55+):

  • Ultra-plush sherpa fleece (350 GSM)
  • Printed front with fluffy sherpa backing
  • Extra warm and luxurious
  • Cloud-like softness

Both options feature:

  • Advanced dye-sublimation printing for vivid, lasting colors
  • Fade-resistant technology
  • Machine washable and dryer safe
  • Premium quality that lasts for years
What sizes do you offer? +

We offer three convenient sizes to fit your needs:

30" × 40" - Baby/Crib Size

  • Perfect for cribs, strollers, and car seats
  • Great for babies and toddlers
  • Ideal for travel

50" × 60" - Throw Size (Most Popular!)

  • Perfect for couches and chairs
  • Great for snuggling while watching TV
  • Ideal size for most custom photo blankets
  • Easy to display and store

60" × 80" - Full/Queen Size

  • Large enough for bed coverage
  • Perfect for maximum coziness
  • Great for outdoor events and picnics
  • Ideal when you want photos to be extra large

Not sure which size? The 50" × 60" throw size is our most popular option and works perfectly for most uses!

Still Have Questions?

Our customer service team is here to help! Get in touch and we'll respond quickly with the answers you need.

📧

Email Us

Get detailed answers within 24 hours (usually much faster!)

Send Email
💬

Live Chat

Chat with us in real-time Mon-Fri 9am-6pm EST

Start Chat
📱

Call Us

Speak directly with our team about your order

1-800-XXX-XXXX