Shipping Costs

Production & Processing

Custom Production Time: 3-5 Business Days

Because each blanket is custom-made to order with your unique photos and text, production takes 3-5 business days. Here's what happens during this time:

• Design Verification: Your design is reviewed to ensure photo quality meets our standards
• High-Quality Printing: We use advanced dye-sublimation technology to print your photos with vivid, lasting colors
• Quality Control: Each blanket is inspected to ensure it meets our high standards
• Professional Finishing: Edges are carefully finished and the blanket is prepared for shipping
• Secure Packaging: Your blanket is folded and packaged to prevent any damage during transit

When Production Begins

Production begins as soon as your order is placed and payment is confirmed. You'll receive an email confirmation with your order details.

Shipping Methods & Carriers

Standard Shipping (5-7 Business Days)

Our standard shipping option is reliable and includes full tracking. Your order will be shipped via:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier is selected based on your location to ensure the fastest, most efficient delivery.

Expedited Shipping (3-5 Business Days)

Need your blanket faster? Choose expedited shipping at checkout for delivery within 3-5 business days after production is complete. This option includes:

• Priority processing
• Faster carrier service
• Full tracking
• Available for most destinations

Rush Production + Shipping (2-3 Business Days Total)

For last-minute gifts or urgent orders, our rush option includes:

• Priority production (1-2 business days)
• Overnight or 2-day shipping
• Available for select products
• Subject to availability

Order Tracking

Automatic Tracking Updates

Staying informed about your order is easy:

• Order Confirmation: Immediate email when your order is placed
• Production Updates: Your order status will show "Processing" while we create your blanket
• Shipping Notification: Email with tracking number as soon as your order ships
• Delivery Updates: Real-time tracking through the carrier's website

How to Track Your Order

Method 1: Email Link
Click the tracking link in your shipping confirmation email to see real-time updates.

Method 2: Account Dashboard

1. Log into your ThatBlanket.co account
2. Go to "Order History"
3. Click on your order number
4. View tracking information and estimated delivery

Method 3: Contact Us
Email support@thatblanket.co with your order number for a status update.

Shipping Destinations

Domestic Shipping (United States)

We ship to all 50 states, including:

• All residential addresses
• PO Boxes (may have extended delivery times)
• APO/FPO/DPO military addresses
• Business addresses

Currently Not Available

At this time, we do not ship internationally. We're working on expanding our shipping capabilities and hope to offer international shipping soon!

Delivery Issues

Lost or Stolen Packages

While rare, sometimes packages can be lost or stolen:

• Lost in Transit: If tracking shows no movement for 5+ days, contact us immediately. We'll file a claim with the carrier.
• Marked as Delivered but Not Received: First, check with neighbors, building management, or household members. If you still can't locate it after 48 hours, contact us.
• Stolen from Porch: We recommend shipping to a secure location or having someone available to receive the package. Unfortunately, we cannot be responsible for theft after delivery confirmation.

Damaged During Shipping

We package all blankets carefully, but if your blanket arrives damaged:

1. Take photos of the damaged package and blanket
2. Contact us at support@thatblanket.co within 48 hours
3. We'll arrange for a replacement at no charge

Delayed Deliveries

Sometimes carriers experience delays due to weather, high volume, or other circumstances:

• Check your tracking for updates from the carrier
• Most delays resolve within 2-3 business days
• Contact us if your order is more than 5 days past the estimated delivery date
• We'll work with the carrier to locate your package

Order Changes & Cancellations

Before Production Begins

If you need to make changes or cancel your order:

• Within 24 hours of ordering: Contact us immediately at support@thatblanket.co. If production hasn't started, we can modify or cancel your order.
• Address changes: Must be requested within 24 hours. After that, we cannot guarantee we can update the shipping address.
• Design changes: Contact us as soon as possible. If production hasn't begun, we can help you update your design.

After Production Begins

Once your custom blanket is in production:

• Orders cannot be cancelled or modified
• Each blanket is custom-made specifically for you
• Refer to our Returns & Exchanges policy for post-delivery options

Contact Us About Shipping

Have questions about shipping or need help with your order?

• Email: support@thatblanket.co
• Phone: 1-800-XXX-XXXX (Mon-Fri, 9am-6pm EST)
• Live Chat: Available on our website during business hours
• Response Time: Within 24 hours (usually much faster!)

When contacting us about a shipping issue, please include:

• Your order number
• Tracking number (if available)
• Description of the issue
• Photos (if applicable)

Related Policies