Understanding Our Return Policy

Because every blanket we create is custom-made specifically for you with your personal photos and text, we have a targeted return policy focused on quality and accuracy.

What We Cover: Our Quality Guarantee

Manufacturing Defects

If your blanket has any manufacturing issues, we'll replace it immediately:

• Unraveling seams or poor stitching
• Holes or tears in the fabric
• Material defects or thin spots
• Significant pilling or shedding upon arrival

Print Quality Issues

We guarantee vibrant, clear printing on every blanket:

• Blurry or pixelated images (when proper quality photos were provided)
• Significant color discrepancies from your original photo
• Faded or washed-out printing
• Smudging, streaking, or print defects
• Photos printed in wrong position or size

Shipping Damage

If your blanket arrives damaged:

• Package shows obvious damage
• Blanket has stains, tears, or damage from shipping
• Product was crushed or deformed

Important: Please photograph the damaged package and blanket as soon as you receive it. This helps us file claims with carriers and improve our packaging.

Wrong Product or Order Errors

Sometimes mistakes happen on our end:

• You received someone else's order
• Wrong size blanket (you ordered 50"×60", received 30"×40")
• Wrong material (ordered fleece, received sherpa)
• We printed wrong photos from our production error
• We misspelled text during production (not from your upload)

What We Don't Cover: Customer Responsibility

Because you have full control over the design through our preview system, we cannot accept returns for:

Design Choices You Made

• Photo Selection: You chose which photos to upload
• Text Entry: You typed in the names, dates, or messages
• Font Choice: You selected the font style
• Color Selection: You chose the color scheme
• Layout Choice: You selected the number of photos and layout

Photo Quality Issues

We provide detailed photo requirements and guidelines, but we cannot accept returns if:

• Your uploaded photos were low resolution and printed blurry (we print what you provide)
• Your photos were dark and printed dark
• Your photos were already blurry when uploaded
• Photos don't look "good" but match what you uploaded

Prevention: Use our free photo quality check service! Send photos to support@thatblanket.co before ordering and we'll tell you if they'll print well.

Spelling or Text Errors

You're responsible for:

• Correct spelling of names, dates, and messages
• Proper capitalization
• Correct information (birthdates, anniversaries, etc.)

Prevention: Carefully review the preview before ordering! The preview shows exactly what will be printed, including all text.

Size or Material Mistakes

• You ordered the wrong size
• Blanket is smaller/larger than you expected (but is the size you ordered)
• You ordered fleece but wanted sherpa

Change of Mind

• No longer want the blanket
• Don't like how it looks (but it matches your approved design)
• Changed your mind about the design
• Bought it as a gift and recipient doesn't want it
• Found a better photo you wish you'd used

How to Request a Return or Exchange

If you believe your blanket qualifies for a return under our quality guarantee, follow these steps:

Replacement Process

How Replacements Work

If we determine your blanket has a quality issue:

• Fast Production: Your replacement goes into priority production
• No Cost to You: Replacement blanket and shipping are 100% free
• Same Design: We'll recreate your blanket exactly as originally ordered
• Design Changes: If you'd like to fix something (like a spelling error you made), you can update the design - just let us know
• Expedited Shipping: Replacements often ship faster than standard orders

Timeline for Replacements

Once approved:

• Production: 2-4 business days (priority processing)
• Shipping: 5-7 business days
• Total: 7-11 business days to receive replacement

Keep or Return Original?

In most cases, you can keep the defective blanket - we don't need it back. However, for certain situations (wrong product shipped, significant manufacturing defects), we may provide a prepaid return label.

Refund Process

If You Choose a Refund

Refunds are processed to your original payment method:

• Processing Time: Refund initiated within 24 hours of approval
• Credit Card: Appears in 5-10 business days
• PayPal: Appears in 3-5 business days
• Other Payment Methods: Timing varies by provider

Full Refund Includes

• Complete product cost
• Original shipping fees (if applicable)
• Any customization charges

Preventing Issues: Before You Order

Use Our Preview System

Your best protection is our detailed preview:

• Shows exactly how your blanket will look
• Displays your photos in actual position and size
• Shows all text with chosen fonts and colors
• Zoom in to check details
• Make unlimited changes before ordering

Free Photo Quality Check

Not sure if your photos are good enough?

• Email photos to support@thatblanket.co BEFORE ordering
• We'll review them within 24 hours
• Get honest feedback on print quality
• Receive suggestions if photos won't work well
• This service is 100% free!

Read Our Guidelines

• Photo Requirements Guide - Ensure your photos meet quality standards
• How It Works - Understand the full process
• FAQ - Get answers to common questions

Contact Us With Questions

When in doubt, ask! We're here to help:

• Email: support@thatblanket.co
• Phone: 1-800-XXX-XXXX
• Live Chat: Available on our website

Special Circumstances

Gifts That Recipients Don't Want

We understand gift-giving can be tricky. If you ordered a blanket as a gift and the recipient doesn't want it:

• This does not qualify for a return or refund
• Each blanket is custom-made specifically with your chosen photos
• Consider giving it to another family member who would appreciate it
• We cannot accept returns based on recipient preference

Dissatisfaction With Design Outcome

If the blanket matches your approved preview but you're not happy with how it looks:

• This does not qualify for a return
• The preview system shows exactly what you'll receive
• You had the opportunity to change the design before ordering
• We encourage using our preview extensively before ordering

Lost or Stolen Packages

If your blanket was stolen after delivery confirmation:

• We are not responsible for theft after delivery
• Contact your local police department to file a report
• Check with neighbors or building management
• We recommend shipping to secure locations

Blankets Damaged After Use

Normal wear and tear is not covered:

• Damage from washing incorrectly (wrong temperature, bleach, etc.)
• Pet damage (scratches, chewing, etc.)
• Accidental damage (spills, tears, fire, etc.)
• Fading or damage after months/years of use

However, if your blanket fades or deteriorates within the first 30 days with proper care, contact us - that may indicate a manufacturing issue.

Contact Us About Returns

Have questions about our return policy or need to start a return?

Our Commitment to You

We take pride in creating beautiful, high-quality custom blankets. While we can't accept returns for design choices you made, we absolutely guarantee the quality of our products and will make it right if we fall short of our standards.